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If you have a paid Premium Membership to the service and are unsatisfied, we can offer you a full refund for your last paid upgraded Premium Membership term within 60 days of the date of purchase. Please reach out to our support if this is the case.After 60 days from the date of purchase, please note that all sales become final. The time the refund takes to reflect on your statement of account can vary between 1-10 business days.